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p: 617.913.1129
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Providence Washington Agent Extranet]
Note: This is an extranet, so there is no access to the actual site.



Project]
Providence Washington is a commercial and personal lines insurance company headquartered in Providence, RI. Last year they made a significant promise to their agents to become a technology leader by allowing their agents to conduct all business with Providence Washington (prospecting, quoting, claims, billing) over an agent extranet.  

AgentNet, the Providence Washington agent extranet, is the fulfillment of that promise. It integrates numerous existing, yet uncoordinated, electronic services within a single agent-focused interface while also adding significant new functionality. 


Approach]
  • Conducted user interviews to gather requirements and validate assumptions. 
  • Designed the user scenarios, user interface, and information architecture to support the requirements
  • Designed a look and feel to accurately reflect Providence Washington's online brand
  • Implemented a template-based system on top of a Reef content management system

Services]
  • Creative direction, information architecture
  • Experience Design client representative/champion
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